Customer reviews for Milgard Milgard Service

Milgard Service

Milgard Service

At Milgard we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention Milgards factory-trained technicians go out and make it right. We are committed to excellent service. Dont just take our word for it here is what our customers say about us
Overall rating:
4.716 / 5
4.7
 / 
5
(15899 reviews)
Open Ratings Snapshot
Rating breakdown 15,899 reviews
5 Stars
13,599
4 Stars
1,238
3 Stars
364
2 Stars
250
1 Star
448
14,711

 out

of 
15,364(96%)
reviewers recommend this service.
Customer reviews for Milgard Service
Review 1 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
(click to see the video)
User submitted video
PostedJune 1, 2014

Best Service Ever!

After an extremely cold MN winter, I discovered a crack in one of the upstairs bedroom windows.
I went online and found the Milgard customer service email option and I sent an email. I received an email with simple instructions explaining how to determine the order number of the window that needed to be replaced. (see attached video clip) VERY SIMPLE.
I then received a call from customer service (Debbie) and she confirmed the old order number. The window was ordered and two weeks later it was installed in 20 minutes.
Best service ever!
Yes, I recommend this service.
Customer avatar
JBMN
From:Minneapolis, MN
+2points
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Posted byHeaven
Mendocino, CA
Excellent job!!
onJune 17, 2016
Mike from Fort Bragg, CA, and his helper, young man--student at College of the Redwoods in Eureka--did an excellent job. Put in 5 windows, cleaned them and did a fantastic job. They are to be commended.
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Review 2 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedNovember 27, 2012

Excellent Service from beginning to end!

When I decided to replace all my doors and windows I selected Milgrard because of the beautiful appearance and the superior quality, never realizing that the "after sale" service would be so incredible.
From the time I called to report the window problem to the replacement install, the Milgard service team was responsive, professional and hassle free!!
Unlike the majority of companies today, they seem to still value the right way of handling customers. When I called I was greeted by a real person (not a recorded message), promptly transferred to the service department where my concerns were addressed immediately.
I will recommend Milgard to everyone I know!
Yes, I recommend this service.
Customer avatar
PC001
From:Mission Viejo, CA, USA
Age:45 to 54
Gender:Female
Style of Home:Ranch
Age Home:31-50
Customer Type:Homeowner
+8points
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Posted bymarceline villanueva
upland ca.
onMay 14, 2016
we were very satisfied with the installation . we had every confidence that we chose J . R . Door & Window , Inc . to do a professional job , they are local and reputable .
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Review 3 for Milgard Service
Overall rating 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 27, 2016

Quality Product, Excellent Service

Have had our Milgard sliding patio door with embedded blinds for about 2 years here in Denver, and it has been wonderful. Over the winter a friend yanked a little too hard and broke the sliding mechanism controlling the blinds. Milgard provided a top-notch service technician, Art, who expertly replaced the entire glass panel. Door works perfectly once again. Highly recommend Milgard.
Yes, I recommend this service.
Customer avatar
Dave48
State:Colorado, CO
Age:65 or over
Gender:Male
Style of Home:Ranch
Age Home:11-20
Customer Type:Homeowner
0points
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Review 4 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 27, 2016

Well done

Very pleasant and did great job.
Yes, I recommend this service.
Customer avatar
Giltner
State:Colorado, CO
Age:65 or over
Gender:Male
Style of Home:Unknown
Age Home:21-30
Customer Type:Homeowner
0points
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Review 5 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 27, 2016

Excellent Service

We needed a couple parts replaced in a window we have had for 14 years. Not even a question, came right out and replaced. Very Friendly!
Yes, I recommend this service.
Customer avatar
Amme4769
State:Illinois, IL
Age:45 to 54
Gender:Male
Style of Home:Victorian
Age Home:11-20
Customer Type:Homeowner
0points
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Review 6 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
4 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 27, 2016

Overall, great experience!

Service tech was friendly and did a great job installing the new window. Job was completed in about 10 minutes. Need to provide customer with receipt when job has been completed. Did not receive any paperwork. Had to request copy through the main office.
Yes, I recommend this service.
Customer avatar
Bludawg
State:Illinois, IL
0points
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Review 7 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 26, 2016

Outstanding Service

We bought our home 16 years ago with Milgard Windows -- a big selling point. One of our windows began to get condensation in between the dual panes. I gave Milgard a call and they sent out a service man within a week.
The service man recognized the type of window, took measurements, and let me know that it would be all taken care of.
Within the week we received another call to schedule the installation.
The installers came exactly when scheduled and within 30 minutes, had the old window out and the new window in.
Very friendly and prompt.
Excellent service and a fantastic product that the company stands behind! I would never have any other type of window in any of my houses.
Yes, I recommend this service.
Customer avatar
Rick1967
State:California, CA
Age:45 to 54
Gender:Male
Style of Home:Craftsman
Age Home:11-20
Customer Type:Homeowner
0points
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Review 8 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 26, 2016

Excellent warranty service!

Milgard honors their warranty on window replacement and makes the process very easy and convenient. With one phone call to the service center, I had a technician (Dan Davis) visit my home to measure the windows, place the order and install five replacement windows. The technician was very knowledgeable about the product and provided helpful information on window condensation. I will use Milgard windows on the next home I build.
Yes, I recommend this service.
Customer avatar
TLW6
State:California, CA
Style of Home:Ranch
Age Home:21-30
Customer Type:Homeowner
0points
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Review 9 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 26, 2016

great job.

Quick, efficient, thorough, and a quality installation.
Yes, I recommend this service.
Customer avatar
car9
State:California, CA
Age:65 or over
Gender:Male
Style of Home:Ranch
Age Home:11-20
Customer Type:Homeowner
0points
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Review 10 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 26, 2016

From scheluding an appointment with Dianna -- to the installation by Tony the Service Tech--the Service experience was excellent and seamless. Thanks

The total experience was excellent---from Dianna scheduling to Service Tech Tony installation--
Yes, I recommend this service.
Customer avatar
M2016
State:Illinois, IL
0points
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Review 11 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 26, 2016

Still Not Done!

We've been trying to get this window replaced for quite some time. The first time the glass was broken. The second time I needed to reschedule. The third time the glass was the wrong size. Now, after two calls from you and two return calls from me, I still don't have a new scheduled installation date. Someone needs to call me.
Yes, I recommend this service.
Customer avatar
Linda999
State:Colorado, CO
0points
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Review 12 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 25, 2016

Excellent service

Milgard windows were installed in my home when it was built 25 years ago. Only two have failed since. Milgard replaced them no questions asked. The crew who put in the latest window were very capable, on time and left everything in good order. I highly recommend Milgard and that particular crew. Thank you.
Yes, I recommend this service.
Customer avatar
LittleB89
State:Oregon, OR
0points
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Review 13 for Milgard Service
Overall rating 
1 out of  5
Professionalism of Service Rep spoken to on the phone 
1 out of  5
Promptness & response time to initial phone call 
1 out of  5
In-home Service Tech’s ability to resolve problem 
1 out of  5
Professionalism of In-home Service Tech 
1 out of  5
Overall quality of Milgard Service 
1 out of  5
PostedJune 25, 2016

Completely fumbled

I made the appt THREE MONTHS in advance. The Milgard folks never showed. They didn't order the parts in time. Pathetic.
Sales Order NumberO4221907
No, I do not recommend this service.
Customer avatar
Joyce666
State:California, CA
Age:45 to 54
Gender:Female
Style of Home:Modern
Age Home:6-10
Customer Type:Homeowner
0points
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Review 14 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 25, 2016

Great service

Initially was going to have to wait for window repair until July 13 but today a tech called and said he had time to get me in! Thanks for the service.
Yes, I recommend this service.
Customer avatar
Amarle
State:California, CA
0points
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Review 15 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 25, 2016

Prompt service, great communication

Joey showed up on time and was very knowledgable and helpful with information our Milgard Windows.
Yes, I recommend this service.
Customer avatar
Terific
State:Hawaii, HI
0points
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Review 16 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 25, 2016

Great warranty

We have had Milgard widows throughout our house for the past 18 years. One of those had a failed seal. Milgard service replaced the window under warranty.
We are now considering Milgard for our new house currently under construction.
Yes, I recommend this service.
Customer avatar
Bcidaho
State:Idaho, ID
Age:65 or over
Gender:Male
Style of Home:Unknown
Age Home:31-50
Customer Type:Homeowner
0points
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Review 17 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 25, 2016

Professional, prompt, and expertly done!

We had double sliding doors installed by our contractor that never operated correctly. Our Milgard Tech, Andy, made them operate just like we thought they should. He knew exactly what he was doing and went about his repair and adjustments quickly and efficiently and, he did it on Saturday afternoon!
Yes, I recommend this service.
Customer avatar
Elbert
State:Colorado, CO
Age:65 or over
Gender:Male
Style of Home:Ranch
Age Home:21-30
Customer Type:Homeowner
0points
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Review 18 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 25, 2016

On time and performed service quickly and professionally.

See above. Overall outstanding service!
Yes, I recommend this service.
Customer avatar
Tomcorey
State:Hawaii, HI
Age:55 to 64
Gender:Male
Style of Home:Ranch
Age Home:0-5
Customer Type:Homeowner
0points
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Review 19 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
2 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
4 out of  5
PostedJune 25, 2016

Good service

Prompt and efficient service.
Yes, I recommend this service.
Customer avatar
Beeboo
State:California, CA
0points
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Review 20 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 25, 2016

This service was prompt and excellent

This customer did not provide a text review.
Yes, I recommend this service.
Customer avatar
Norbert
State:California, CA
Age:65 or over
Gender:Male
Style of Home:Modern
Age Home:31-50
Customer Type:Homeowner
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