Customer reviews for Milgard Milgard Service

Milgard Service

Milgard Service

At Milgard we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention Milgards factory-trained technicians go out and make it right. We are committed to excellent service. Dont just take our word for it here is what our customers say about us
Overall rating:
4.689 / 5
4.7
 / 
5
(21898 reviews)
Open Ratings Snapshot
Rating breakdown 21,898 reviews
5 Stars
18,488
4 Stars
1,763
3 Stars
587
2 Stars
364
1 Star
696
19,916

 out

of 
20,933(95%)
reviewers recommend this service.
Customer reviews for Milgard Service
Review 1 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
(click to see the video)
User submitted video
PostedJune 1, 2014

Best Service Ever!

After an extremely cold MN winter, I discovered a crack in one of the upstairs bedroom windows.
I went online and found the Milgard customer service email option and I sent an email. I received an email with simple instructions explaining how to determine the order number of the window that needed to be replaced. (see attached video clip) VERY SIMPLE.
I then received a call from customer service (Debbie) and she confirmed the old order number. The window was ordered and two weeks later it was installed in 20 minutes.
Best service ever!
Yes, I recommend this service.
Customer avatar
JBMN
From:Minneapolis, MN
-9points
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Comments (3)
Customer avatar
Posted byJoe E.
Gig Harbor, Wa.
onAugust 5, 2016
Milgard installed all of the windows in my house 15 years ago. I am in the process of selling my home at this time and I asked Milgard to replace one (1) window as it appeared to be failing. After the inspection the representative advised me that there was an additional twelve (12) windows in need of replacement. It was completed 8/4/2016 and I couldn't be happier with their performance. They plan to replace four (4) skylights as soon as possible.
My rating is Five (5) Star.
Thanks Milgard. Joe Eynon
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Customer avatar
Posted byMama Lulu
San Luis Obispo CA
Replacement pane installed as scheduled
onJuly 17, 2016
All contact very satisfactory with knowledge, attitude, and as scheduled. No hesitation to replace after 13 years in place.
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Customer avatar
Posted byHeaven
Mendocino, CA
Excellent job!!
onJune 17, 2016
Mike from Fort Bragg, CA, and his helper, young man--student at College of the Redwoods in Eureka--did an excellent job. Put in 5 windows, cleaned them and did a fantastic job. They are to be commended.
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Comments (3)
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Review 2 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedNovember 27, 2012

Excellent Service from beginning to end!

When I decided to replace all my doors and windows I selected Milgrard because of the beautiful appearance and the superior quality, never realizing that the "after sale" service would be so incredible.
From the time I called to report the window problem to the replacement install, the Milgard service team was responsive, professional and hassle free!!
Unlike the majority of companies today, they seem to still value the right way of handling customers. When I called I was greeted by a real person (not a recorded message), promptly transferred to the service department where my concerns were addressed immediately.
I will recommend Milgard to everyone I know!
Yes, I recommend this service.
Customer avatar
PC001
From:Mission Viejo, CA, USA
Age:45 to 54
Gender:Female
Style of Home:Ranch
Age Home:31-50
Customer Type:Homeowner
0points
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Comments (2)
Customer avatar
Posted byg-girl
Port Townsend, WA
Thanks for exemplery help
onJuly 26, 2016
I just wanted you to know that Sherryl, in your service department, just helped me to expedite a replacement order. She was so helpful, and made it possible for this transaction to be accomplished in the shortest possible amount of time. The window is ordered, and should be installed in about a week. Cheers for an outstanding staff.
Yours sincerely, Gretchen Thompson
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Customer avatar
Posted bymarceline villanueva
upland ca.
onMay 14, 2016
we were very satisfied with the installation . we had every confidence that we chose J . R . Door & Window , Inc . to do a professional job , they are local and reputable .
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Review 3 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
2 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
4 out of  5
PostedMarch 27, 2017

Poor Quality Windows

Milgard's service is very good. Their techs are friendly and knowledgeable. BUT, the quality of the actual windows are poor. I've had way more repairs than I should have and the windows operate poorly. The windows are poorly engineered and do not work well.
Zip Code93604
Yes, I recommend this service.
Customer avatar
DougT
State:California, CA
Age:55 to 64
Gender:Male
Style of Home:Craftsman
Age Home:0-5
Customer Type:Homeowner
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Review 4 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
3 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMarch 27, 2017

Awesome Service

Thank you, Milgard, for standing behind your product with no excuses. You have made a customer for life. My service replacement was quick and efficient and I was so happy the technician didn't have to remove the entire frame.
Zip Code92629
Yes, I recommend this service.
Customer avatar
BurleyJohnston
State:California, CA
Age:35 to 44
Gender:Male
Style of Home:Spanish/Stucco
Age Home:31-50
Customer Type:Homeowner
0points
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Review 5 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
4 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMarch 27, 2017

Replaced dual pane windows in 8 awning windows

We began to notice fingerprints and anomalies inside the outside piece of glass on some of our windows. We scheduled service and the technician removed and replaced every faulty window without a hitch. Very pleased with Milgard's warranty and service...
Zip Code96744
Yes, I recommend this service.
Customer avatar
Kaitech
State:Hawaii, HI
Age:65 or over
Style of Home:Unknown
Age Home:31-50
Customer Type:Homeowner
0points
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Review 6 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
4 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
4 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMarch 27, 2017

The service I received was great.

I had to wait 10 weeks to receive my windows. They were very dirty. The widows looked like they were built in a hurry and sent out without any quality control. The main vertical frame was not cut long enough so when you slide the window shut you could still see daylight behind the window. There fix was to caulk it.
In my opinion the milgard windows I received were not the quality I expected. How can a window have a very good energy rating if it doesn't seal. The service people were great tho .
Zip Code97141
Yes, I recommend this service.
Customer avatar
Abner
State:Oregon, OR
Age:55 to 64
Gender:Male
Style of Home:Modern
Age Home:31-50
Customer Type:Homeowner
0points
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Review 7 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMarch 27, 2017

fabulous workers!

the guys were in and out in 15 minutes - slider works like new. we are soooo pleased. thanks, t and v
Zip Code95762
Yes, I recommend this service.
Customer avatar
v4ilardi
State:California, CA
Age:65 or over
Gender:Female
Style of Home:Ranch
Age Home:31-50
Customer Type:Homeowner
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Review 8 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
4 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMarch 27, 2017

The technician was through and the service was good.

This customer did not provide a text review.
Zip Code94015
Yes, I recommend this service.
Customer avatar
Bertram
State:California, CA
0points
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Review 9 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMarch 27, 2017

Very Happy With Milgard

We built our house with Milgard windows in 2001. Of the many giant windows in the house, only two have failed and they were quickly replaced (lifetime warranty) by Milgard. This time around, was a large placement of 6 Milgard glass brick windows that finally began to leak. The team came in and replaced the entire set quickly and without mess. We are very pleased with Milgard and would recommend them to any one building or replacing windows.
Zip Code95648
Yes, I recommend this service.
Customer avatar
John543
State:California, CA
Age:65 or over
Gender:Male
Style of Home:Ranch
Age Home:11-20
Customer Type:Homeowner
0points
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Review 10 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMarch 27, 2017

My service experience was awesome

The technician who came out was prompt, courteous, and answered all my questions.
Zip Code97103
Yes, I recommend this service.
Customer avatar
Teri61
State:Oregon, OR
Age:55 to 64
Gender:Female
Style of Home:Ranch
Age Home:21-30
Customer Type:Homeowner
0points
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Review 11 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
4 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMarch 27, 2017

Very happy overall

This customer did not provide a text review.
Zip Code94070
Yes, I recommend this service.
Customer avatar
Luks
State:California, CA
Age:65 or over
Gender:Female
Style of Home:Unknown
Age Home:31-50
Customer Type:Homeowner
0points
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Review 12 for Milgard Service
Overall rating 
5 out of  5
PostedMarch 27, 2017

Professionalism of Service Rep spoken to on the phone

Today I spent quite some time with Capucine, one of Milgard's service reps.
Capucine went out her way to assist me in resolving my dilemma of replacing three rather large windows with broken seals.
I told her she deserved a raise. I meant it.
Zip Code85739
Yes, I recommend this service.
Customer avatar
HappyInArizona
State:Arizona, AZ
Style of Home:Modern
Age Home:6-10
Customer Type:Homeowner
0points
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Review 13 for Milgard Service
Overall rating 
5 out of  5
PostedMarch 27, 2017

Wonderful service!

Prompt, friendly, and professional service was provided by both the telephone customer service associate, and the technician who came to the house.
Thank you very much for being a reputable and reliable company to do business with!
Zip Code92115
Yes, I recommend this service.
Customer avatar
TrishW19
State:California, CA
Gender:Female
Style of Home:Ranch
Age Home:51-70
Customer Type:Homeowner
0points
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Review 14 for Milgard Service
Overall rating 
4 out of  5
Promptness & response time to initial phone call 
3 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
4 out of  5
PostedMarch 27, 2017

Overall quality was good.

Actual repair of a Milgard sliding door was a very positive and expeditious experience. However, setting up the appointment was not easy. Also, having to wait three weeks for an appointment was unfortunate - since the door was inoperable.
Zip Code91207
Yes, I recommend this service.
Customer avatar
Zvara
State:California, CA
Gender:Male
0points
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Review 15 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
4 out of  5
Promptness & response time to initial phone call 
3 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMarch 27, 2017

Great and knowledgeable service techs.

Your service techs were / are the best I have ever experienced.
Zip Code94588
Yes, I recommend this service.
Customer avatar
Sghoddoucy
State:California, CA
Age:45 to 54
Gender:Male
Style of Home:Craftsman
Age Home:6-10
Customer Type:Homeowner
0points
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Review 16 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMarch 27, 2017

Wonderful service!

This customer did not provide a text review.
Zip Code93449
Yes, I recommend this service.
Customer avatar
Ponyboy
State:California, CA
Age:65 or over
Gender:Female
Style of Home:Spanish/Stucco
Age Home:31-50
Customer Type:Homeowner
0points
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Review 17 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMarch 27, 2017

Excellent Service

The representative did a great job. He was on time, efficient and quick. Great job!
Zip Code92124
Yes, I recommend this service.
Customer avatar
Sonja123
State:California, CA
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Review 18 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMarch 27, 2017

Service professionals were quick and knowledgeable.

Great service.
Zip Code94580
Yes, I recommend this service.
Customer avatar
Nalipay
State:California, CA
0points
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Review 19 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMarch 27, 2017

Great service from our in-home technician!

The service technician that came to our home was great. He made sure the fix was perfect and even correcting the slightest gap in the corner molding. I was impressed by his flawless work and his commitment to quality. Then, before leaving, he reminded me that we have a lifetime warranty on the windows in case we ever have another problem.
Zip Code97267
Yes, I recommend this service.
Customer avatar
taca2
State:Oregon, OR
Age:55 to 64
Gender:Male
Style of Home:Ranch
Age Home:0-5
Customer Type:Homeowner
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Review 20 for Milgard Service
Overall rating 
5 out of  5
PostedMarch 27, 2017

great service

man who cam to house was great very nice young man
Zip Code92647
Customer avatar
vicki21
State:California, CA
Age:55 to 64
Gender:Female
Style of Home:Unknown
Age Home:31-50
Customer Type:Homeowner
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