Customer reviews for Milgard Milgard Service

Milgard Service

Milgard Service

At Milgard we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention Milgards factory-trained technicians go out and make it right. We are committed to excellent service. Dont just take our word for it here is what our customers say about us
Overall rating:
4.717 / 5
4.7
 / 
5
(16521 reviews)
Open Ratings Snapshot
Rating breakdown 16,521 reviews
5 Stars
14,132
4 Stars
1,286
3 Stars
378
2 Stars
260
1 Star
465
15,258

 out

of 
15,941(96%)
reviewers recommend this service.
Customer reviews for Milgard Service
Review 1 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
(click to see the video)
User submitted video
PostedJune 1, 2014

Best Service Ever!

After an extremely cold MN winter, I discovered a crack in one of the upstairs bedroom windows.
I went online and found the Milgard customer service email option and I sent an email. I received an email with simple instructions explaining how to determine the order number of the window that needed to be replaced. (see attached video clip) VERY SIMPLE.
I then received a call from customer service (Debbie) and she confirmed the old order number. The window was ordered and two weeks later it was installed in 20 minutes.
Best service ever!
Yes, I recommend this service.
Customer avatar
JBMN
From:Minneapolis, MN
+1point
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Customer avatar
Posted byMama Lulu
San Luis Obispo CA
Replacement pane installed as scheduled
onJuly 17, 2016
All contact very satisfactory with knowledge, attitude, and as scheduled. No hesitation to replace after 13 years in place.
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Customer avatar
Posted byHeaven
Mendocino, CA
Excellent job!!
onJune 17, 2016
Mike from Fort Bragg, CA, and his helper, young man--student at College of the Redwoods in Eureka--did an excellent job. Put in 5 windows, cleaned them and did a fantastic job. They are to be commended.
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Review 2 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedNovember 27, 2012

Excellent Service from beginning to end!

When I decided to replace all my doors and windows I selected Milgrard because of the beautiful appearance and the superior quality, never realizing that the "after sale" service would be so incredible.
From the time I called to report the window problem to the replacement install, the Milgard service team was responsive, professional and hassle free!!
Unlike the majority of companies today, they seem to still value the right way of handling customers. When I called I was greeted by a real person (not a recorded message), promptly transferred to the service department where my concerns were addressed immediately.
I will recommend Milgard to everyone I know!
Yes, I recommend this service.
Customer avatar
PC001
From:Mission Viejo, CA, USA
Age:45 to 54
Gender:Female
Style of Home:Ranch
Age Home:31-50
Customer Type:Homeowner
+7points
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Customer avatar
Posted bymarceline villanueva
upland ca.
onMay 14, 2016
we were very satisfied with the installation . we had every confidence that we chose J . R . Door & Window , Inc . to do a professional job , they are local and reputable .
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Review 3 for Milgard Service
Overall rating 
5 out of  5
PostedJuly 25, 2016

Great and on time.

It was so nice to have such wonderful service.
He was very helpful.
Thanks again.
Yes, I recommend this service.
Customer avatar
Sammi
State:California, CA
Age:45 to 54
Gender:Female
Style of Home:Cape Cod
Age Home:31-50
Customer Type:Homeowner
0points
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Review 4 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJuly 25, 2016

Service was great and they were right on time.

This customer did not provide a text review.
Yes, I recommend this service.
Customer avatar
BeckM
State:Utah, UT
0points
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Review 5 for Milgard Service
Overall rating 
2 out of  5
PostedJuly 25, 2016

The windows that were replaced were not cleaned adequately.

There are streaks and lint in between panels where I can't get to them. The windows need to be removed and cleaned properly. They also left marks on the outside that means a 68 year old (me) has to get on a 20 foot ladder to clean them. When I said this to the technician he said he had already put the ladder away and didn't want to get it out again. He also informed me that they are not supposed to clean the windows but do it as a courtesy. You need to send people here to correct this and I do not want John and Paulino back here. The two guys you sent in between John and Paulino's 2 visits were very good and would appreciate you sending them again. Hopefully it will not take the usual 2 months to schedule this revisit.
No, I do not recommend this service.
Customer avatar
grant123
State:California, CA
Age:65 or over
Gender:Male
Style of Home:Ranch
Age Home:51-70
Customer Type:Homeowner
0points
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Review 6 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
1 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJuly 25, 2016

Service great - scheduling not so much

It was difficult to communicate on line and the service opportunity was limited. Service Tech, as always, was excellent. Problem solved in < 10 minutes. Would be hard to but another brand window.
Yes, I recommend this service.
Customer avatar
Idonotcare
State:Oregon, OR
Age:65 or over
Gender:Male
Customer Type:Homeowner
0points
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Review 7 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJuly 24, 2016

No Hassle Guarantee!

This customer did not provide a text review.
Yes, I recommend this service.
Customer avatar
Dunkel
State:California, CA
0points
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Review 8 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
4 out of  5
Promptness & response time to initial phone call 
4 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJuly 24, 2016

Outstanding

Service tech came out and changed out the window and replaced balances in 7 other windows at no charge. I don't think that the windows opened as easily when they were new.
Yes, I recommend this service.
Customer avatar
Tone
State:California, CA
Age:45 to 54
Gender:Male
Style of Home:Tudor
Age Home:6-10
Customer Type:Homeowner
0points
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Review 9 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJuly 24, 2016

Service was very very good

This customer did not provide a text review.
Yes, I recommend this service.
Customer avatar
Robertdmchr
State:Oregon, OR
Age:65 or over
Gender:Male
Style of Home:Ranch
Age Home:31-50
Customer Type:Homeowner
0points
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Review 10 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJuly 24, 2016

Good experience

Love the way Millard stands behind their products. The service men were very professional, fast and tidy. Will finish window replacement project with Millard Windows and doors!
Yes, I recommend this service.
Customer avatar
Yamma
State:California, CA
Age:65 or over
Gender:Female
Style of Home:Spanish/Stucco
Age Home:21-30
Customer Type:Homeowner
0points
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Review 11 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJuly 24, 2016

Outstanding.

Very professional service.
Sales Order NumberCustomer po 04254385
Yes, I recommend this service.
Customer avatar
Hello
State:California, CA
0points
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Review 12 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJuly 23, 2016

Service was rendered in a professional, outstanding manner.

We had the unfortunate experience of having all of our Milgard windows fail. A technician was sent to examine the windows and decide a proper course of action. He determined that all windows had failed to the extent of requiring replacement. Replacement windows were ordered, delivered, and installed within a reasonable period of time. The installation was accomplished promptly and in a professional manner. We are most pleased that we ordered Milgard windows for our home. I have pictures of the replaced windows but do not know how to attach them.
Yes, I recommend this service.
Customer avatar
Billyjimbob
State:California, CA
Age:65 or over
Gender:Male
Style of Home:Modern
Age Home:51-70
Customer Type:Homeowner
0points
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Review 13 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJuly 23, 2016

Equality and reliable!

I've owned Milgard windows for just under ten years and my slider was fully covered under warranty. The service guy, Mark, showed up on time, was friendly and done in less than 20 minutes.
Yes, I recommend this service.
Customer avatar
CaseyR
State:Washington, WA
Age:25 to 34
Gender:Male
Style of Home:Craftsman
Age Home:51-70
Customer Type:Homeowner
0points
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Review 14 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJuly 23, 2016

Excellent Service

Service tech Rudy was awesome had the repair done quickly and professionaly.
Yes, I recommend this service.
Customer avatar
Frank2you
State:California, CA
Age:65 or over
Gender:Male
0points
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Review 15 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJuly 23, 2016

New construction & 1 window was hard to open and close.

I suspect the problem was the installation and not the window but the service you offer handled the problem and solved it very quickly. The window works perfectly and we are pleased.
Yes, I recommend this service.
Customer avatar
YvonneD
State:Oregon, OR
Age:65 or over
Gender:Female
Style of Home:Ranch
Age Home:0-5
Customer Type:Homeowner
0points
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Review 16 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
4 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJuly 23, 2016

Great service.

This customer did not provide a text review.
Customer avatar
SST1
State:Oregon, OR
Age:55 to 64
Gender:Male
Style of Home:Craftsman
Age Home:11-20
Customer Type:Homeowner
0points
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Review 17 for Milgard Service
Overall rating 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJuly 23, 2016

Small job taken care of promptly and efficiently.

This customer did not provide a text review.
Yes, I recommend this service.
Customer avatar
Nana77
State:Oregon, OR
Age:65 or over
Gender:Female
Style of Home:Modern
Age Home:11-20
Customer Type:Homeowner
0points
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Review 18 for Milgard Service
Overall rating 
5 out of  5
PostedJuly 23, 2016

Great service

The Milgard technician came on time. He was very polite and knowledgeable. He fixed our window very quickly.
We love Milgard windows and their warranty. Thanks a lot for making our life easier.
Yes, I recommend this service.
Customer avatar
MarinaY
State:Oregon, OR
Age:45 to 54
Gender:Female
Style of Home:Modern
Age Home:11-20
Customer Type:Homeowner
0points
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Review 19 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJuly 23, 2016

Milguard is an outstanding company that stands behind. its products

I cannot say enough about the technician and the company. outstanding!
Yes, I recommend this service.
Customer avatar
ornapay
State:California, CA
Age:45 to 54
Gender:Male
Style of Home:Modern
Age Home:51-70
Customer Type:Homeowner
0points
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Review 20 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJuly 23, 2016

Window Replacement

The technician replaced the window extremely fast. He was on time and very courteous.
Yes, I recommend this service.
Customer avatar
Jason1977
State:California, CA
Age:35 to 44
Gender:Male
Style of Home:Modern
Age Home:6-10
Customer Type:Homeowner
0points
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