Customer reviews for Milgard Milgard Service

Milgard Service

Milgard Service

At Milgard we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention Milgards factory-trained technicians go out and make it right. We are committed to excellent service. Dont just take our word for it here is what our customers say about us
Overall rating:
4.717 / 5
4.7
 / 
5
(15366 reviews)
Open Ratings Snapshot
Rating breakdown 15,366 reviews
5 Stars
13,151
4 Stars
1,195
3 Stars
343
2 Stars
244
1 Star
433
14,240

 out

of 
14,867(96%)
reviewers recommend this service.
Customer reviews for Milgard Service
Review 1 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
(click to see the video)
User submitted video
PostedJune 1, 2014

Best Service Ever!

After an extremely cold MN winter, I discovered a crack in one of the upstairs bedroom windows.
I went online and found the Milgard customer service email option and I sent an email. I received an email with simple instructions explaining how to determine the order number of the window that needed to be replaced. (see attached video clip) VERY SIMPLE.
I then received a call from customer service (Debbie) and she confirmed the old order number. The window was ordered and two weeks later it was installed in 20 minutes.
Best service ever!
Yes, I recommend this service.
Customer avatar
JBMN
From:Minneapolis, MN
+3points
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Review 2 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedNovember 27, 2012

Excellent Service from beginning to end!

When I decided to replace all my doors and windows I selected Milgrard because of the beautiful appearance and the superior quality, never realizing that the "after sale" service would be so incredible.
From the time I called to report the window problem to the replacement install, the Milgard service team was responsive, professional and hassle free!!
Unlike the majority of companies today, they seem to still value the right way of handling customers. When I called I was greeted by a real person (not a recorded message), promptly transferred to the service department where my concerns were addressed immediately.
I will recommend Milgard to everyone I know!
Yes, I recommend this service.
Customer avatar
PC001
From:Mission Viejo, CA, USA
Age:45 to 54
Gender:Female
Style of Home:Ranch
Age Home:31-50
Customer Type:Homeowner
+8points
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Comments (1)
Customer avatar
Posted bymarceline villanueva
upland ca.
onMay 14, 2016
we were very satisfied with the installation . we had every confidence that we chose J . R . Door & Window , Inc . to do a professional job , they are local and reputable .
0points
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Review 3 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMay 30, 2016

Excellent service!

We recently had to replace some windows due to hail storm damage. From point of scheduling through install we received friendly, professional service. And the install was on time.
Sales Order NumberMay 11, 2016
Yes, I recommend this service.
Customer avatar
Texan
State:Texas, TX
Age:65 or over
Gender:Female
Style of Home:Ranch
Age Home:0-5
Customer Type:Homeowner
0points
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Review 4 for Milgard Service
Overall rating 
5 out of  5
PostedMay 30, 2016

Professionalism from beginning to end.

The lady who answered the call was very knowledgeable and helped expedite the order by asking me specific questions regarding my issue.
The two technicians who arrived at our home to install the new glass introduced themselves and then repaired the door so quickly and efficiently that I was truly impressed.
Thanks for your smooth and hassle free service
Yes, I recommend this service.
Customer avatar
Gianni55
State:California, CA
Age:55 to 64
Gender:Male
Style of Home:Ranch
Age Home:51-70
Customer Type:Homeowner
0points
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Review 5 for Milgard Service
Overall rating 
1 out of  5
Professionalism of Service Rep spoken to on the phone 
1 out of  5
Promptness & response time to initial phone call 
1 out of  5
Professionalism of In-home Service Tech 
1 out of  5
Overall quality of Milgard Service 
1 out of  5
PostedMay 30, 2016

Poor follow-up. Very delayed.

Poor communication from Service.
After a month of waiting for the service call. Milgard stood us up last minute. I scheduled my contractor to be at site as scheduled by Milgard team to support meeting at my cost. It was total waste of time and money ! I am an architect working for the leading residential projects in the SAn Feancisco Bay Area for 30 years and very disappointed about the overall experience. Yours truly, Diego Perez-Vargas
No, I do not recommend this service.
Customer avatar
Diego
State:California, CA
Age:45 to 54
Gender:Male
Style of Home:Victorian
Age Home:71+
Customer Type:Architect
0points
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Review 6 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
3 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMay 30, 2016

Loved the guys you sent. They couldn't have been more professional.

The men you sent were kind, polite, very knowledgeable and professional. They answered all my questions patiently and carefully. I learned many things about caring for my windows that my contractor never told me.
Thanks for sending those specific individuals. They make your company look great! Plus I like the windows themselves.
Yes, I recommend this service.
Customer avatar
SunsetCliffs
State:California, CA
Age:65 or over
Gender:Female
Style of Home:Ranch
Age Home:31-50
Customer Type:Homeowner
0points
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Review 7 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMay 30, 2016

Great service

Scheduling and follow up calls were great. Techs on time, friendly and great service.
Yes, I recommend this service.
Customer avatar
Neil5
State:Idaho, ID
Age:65 or over
Gender:Male
Style of Home:Unknown
Age Home:71+
Customer Type:Homeowner
0points
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Review 8 for Milgard Service
Overall rating 
4 out of  5
Promptness & response time to initial phone call 
1 out of  5
In-home Service Tech’s ability to resolve problem 
3 out of  5
Professionalism of In-home Service Tech 
4 out of  5
Overall quality of Milgard Service 
2 out of  5
PostedMay 29, 2016

Poor response / No response (Hollister)

I called at the beginning of April and requested replacement of two windows and was promised a quote. After a week of no response, I called and learned the person I had spoken with was on vacation. Ultimately I received a quote and requested scheduling. Again no response, so I called and ultimately was scheduled. When the installer arrived, he had only one window and knew nothing about a second. I called and was told the window was there but they missed it so they would have to reschedule. It has now been another two plus weeks and I've heard nothing from Milgard. Very poor customer service.
No, I do not recommend this service.
Customer avatar
Tesoro49
State:California, CA
Age:55 to 64
Gender:Female
Style of Home:Unknown
Age Home:31-50
Customer Type:Homeowner
0points
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Review 9 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMay 29, 2016

Everything went great, exellent service!

This customer did not provide a text review.
Yes, I recommend this service.
Customer avatar
zeke
State:Washington, WA
0points
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Review 10 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMay 29, 2016

Excellent service, professional

This customer did not provide a text review.
Yes, I recommend this service.
Customer avatar
Juliaaaa
State:Oregon, OR
0points
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Review 11 for Milgard Service
Overall rating 
5 out of  5
PostedMay 28, 2016

Excellent, friendly and courteous service

This customer did not provide a text review.
Yes, I recommend this service.
Customer avatar
Inge
State:Washington, WA
Age:65 or over
Gender:Female
Style of Home:Modern
Age Home:11-20
Customer Type:Homeowner
0points
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Review 12 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMay 27, 2016

What a pro!

We appreciate Milgard honoring the lifetime warranty on our sliding door. The technician was prompt, personable, and professional.
Yes, I recommend this service.
Customer avatar
GpaBill
State:Oregon, OR
Age:65 or over
Gender:Male
Style of Home:Ranch
Age Home:31-50
Customer Type:Homeowner
0points
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Review 13 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMay 27, 2016

Sergei's service is over the top!

Sergei's service is over the top! He's on time, knowledgable about the problem and the product. He's a fast worker. Communication with him is not a problem and he's very friendly. I will recommend him to anyone.
Yes, I recommend this service.
Customer avatar
Teylan
State:Oregon, OR
Age:45 to 54
Gender:Male
Style of Home:Craftsman
Age Home:6-10
Customer Type:Homeowner
0points
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Review 14 for Milgard Service
Overall rating 
5 out of  5
PostedMay 27, 2016

Great window company!

One window was delivered with a slight defect on the inner frame. Millard sent a repair team and exchanged the frame. Super service and an excellent company.
Thank you.
Yes, I recommend this service.
Customer avatar
Cabin
State:California, CA
Age:65 or over
Gender:Male
Style of Home:Unknown
Age Home:31-50
Customer Type:Homeowner
0points
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Review 15 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMay 27, 2016

Timely, professional, and all fixed

Excellent service
Yes, I recommend this service.
Customer avatar
PAULfromFOLSOM
State:California, CA
0points
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Review 16 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMay 27, 2016

Fantastic job.

I could not have asked for better service. Your two techs showed up exemplifying courtesy and experience. They answered all my questions in the most professional way. They were in and out in no time. I am extremely satisfied.
Yes, I recommend this service.
Customer avatar
Yaqui
State:California, CA
Age:65 or over
Gender:Male
Style of Home:Unknown
Age Home:51-70
0points
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Review 17 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
4 out of  5
Promptness & response time to initial phone call 
4 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMay 27, 2016

Fast, Friendly, Efficient

The gentleman replacing our window panel called to ask if he could come early, I said yes. He was polite, friendly, fast and efficient in doing his job. I am very impressed and pleased with the job he did.
Yes, I recommend this service.
Customer avatar
Laamato1
State:Oregon, OR
0points
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Review 18 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMay 27, 2016

Kudos to Tom The Installer

I am one happy customer and will always recommend Milgard. Tom Villanueva, the Installer was courteous, friendly, efficient and he is truly an asset to your organization.
Thank for your the outstanding service.
Sales Order Number1772048-00
Yes, I recommend this service.
Customer avatar
Lagunatic
State:California, CA
Age:55 to 64
Gender:Female
Style of Home:Ranch
Age Home:31-50
Customer Type:Homeowner
0points
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Review 19 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Tech’s ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedMay 27, 2016

Great technician

Technician very quick and professional explained what he was doing and on time
Yes, I recommend this service.
Customer avatar
Frank1950
State:Washington, WA
0points
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Review 20 for Milgard Service
Overall rating 
5 out of  5
PostedMay 27, 2016

This service was quick and efficient!!

The technician arrived during the time appointed, he went right to work and finished in a timely manner. Now our windows can be opened and closed so easily. We are so pleased with our Milgard Windows....we live on a busy road in the country and they muffle the noise!!
Yes, I recommend this service.
Customer avatar
Lois38
State:Oregon, OR
Age:65 or over
Gender:Female
Style of Home:Unknown
Age Home:71+
Customer Type:Homeowner
0points
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