Customer reviews for Milgard Milgard Service

Milgard Service

Milgard Service

At Milgard we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention Milgards factory-trained technicians go out and make it right. We are committed to excellent service. Dont just take our word for it here is what our customers say about us
Overall rating:
4.674 / 5
4.7
 / 
5
(24134 reviews)
Open Ratings Snapshot
Rating breakdown 24,134 reviews
5 Stars
20,264
4 Stars
1,946
3 Stars
670
2 Stars
436
1 Star
818
21,797

 out

of 
22,991(95%)
reviewers recommend this service.
Customer reviews for Milgard Service
Review 1 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
(click to see the video)
User submitted video
PostedJune 1, 2014

Best Service Ever!

After an extremely cold MN winter, I discovered a crack in one of the upstairs bedroom windows.
I went online and found the Milgard customer service email option and I sent an email. I received an email with simple instructions explaining how to determine the order number of the window that needed to be replaced. (see attached video clip) VERY SIMPLE.
I then received a call from customer service (Debbie) and she confirmed the old order number. The window was ordered and two weeks later it was installed in 20 minutes.
Best service ever!
Yes, I recommend this service.
Customer avatar
JBMN
From:Minneapolis, MN
-14points
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Comments (3)
Customer avatar
Posted byJoe E.
Gig Harbor, Wa.
onAugust 5, 2016
Milgard installed all of the windows in my house 15 years ago. I am in the process of selling my home at this time and I asked Milgard to replace one (1) window as it appeared to be failing. After the inspection the representative advised me that there was an additional twelve (12) windows in need of replacement. It was completed 8/4/2016 and I couldn't be happier with their performance. They plan to replace four (4) skylights as soon as possible.
My rating is Five (5) Star.
Thanks Milgard. Joe Eynon
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Customer avatar
Posted byMama Lulu
San Luis Obispo CA
Replacement pane installed as scheduled
onJuly 17, 2016
All contact very satisfactory with knowledge, attitude, and as scheduled. No hesitation to replace after 13 years in place.
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Customer avatar
Posted byHeaven
Mendocino, CA
Excellent job!!
onJune 17, 2016
Mike from Fort Bragg, CA, and his helper, young man--student at College of the Redwoods in Eureka--did an excellent job. Put in 5 windows, cleaned them and did a fantastic job. They are to be commended.
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Comments (3)
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Review 2 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedNovember 27, 2012

Excellent Service from beginning to end!

When I decided to replace all my doors and windows I selected Milgrard because of the beautiful appearance and the superior quality, never realizing that the "after sale" service would be so incredible.
From the time I called to report the window problem to the replacement install, the Milgard service team was responsive, professional and hassle free!!
Unlike the majority of companies today, they seem to still value the right way of handling customers. When I called I was greeted by a real person (not a recorded message), promptly transferred to the service department where my concerns were addressed immediately.
I will recommend Milgard to everyone I know!
Yes, I recommend this service.
Customer avatar
PC001
From:Mission Viejo, CA, USA
Age:45 to 54
Gender:Female
Style of Home:Ranch
Age Home:31-50
Customer Type:Homeowner
-3points
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Comments (2)
Customer avatar
Posted byg-girl
Port Townsend, WA
Thanks for exemplery help
onJuly 26, 2016
I just wanted you to know that Sherryl, in your service department, just helped me to expedite a replacement order. She was so helpful, and made it possible for this transaction to be accomplished in the shortest possible amount of time. The window is ordered, and should be installed in about a week. Cheers for an outstanding staff.
Yours sincerely, Gretchen Thompson
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Customer avatar
Posted bymarceline villanueva
upland ca.
onMay 14, 2016
we were very satisfied with the installation . we had every confidence that we chose J . R . Door & Window , Inc . to do a professional job , they are local and reputable .
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Review 3 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 23, 2017

great service and warranty

I am glad that I went with Milgard for my windows. Had a
problem with some fungus building up inside one of my
windows. Called them, and they were very prompt about
getting the situation taken care of. Great service and a
great company!!!! Wouldn't hesitate to do business with
a very quality oriented company again.
Zip Code97424
Yes, I recommend this service.
Customer avatar
tacride
State:Oregon, OR
Age:65 or over
Gender:Male
Style of Home:Modern
Age Home:31-50
Customer Type:Homeowner
0points
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Review 4 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 23, 2017

Outstanding support

Thank you for the great work and the professional courtesy given.
Zip Code97702
Yes, I recommend this service.
Customer avatar
Jefekefe
State:Oregon, OR
Age:45 to 54
Gender:Male
Style of Home:Unknown
Age Home:6-10
Customer Type:Homeowner
0points
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Review 5 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
2 out of  5
Promptness & response time to initial phone call 
2 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
PostedJune 23, 2017

Fantastic tech

Alex is a credit to your company
Zip Code98126
Yes, I recommend this service.
Customer avatar
kosta
State:Washington, WA
Age:65 or over
Gender:Male
Style of Home:Modern
Age Home:0-5
Customer Type:Builder
0points
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Review 6 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
4 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 23, 2017

In-home service tech are great!

I was impressed by the capabilities and professionalism of In-home service tech. In addition to fix the reported problems, they found out the latches were never installed in the two sliding doors and fixed it. I never knew the sliding doors were not securely locked without the latches. Big thanks to the two service gentlemen.
Zip Code94087
Yes, I recommend this service.
Customer avatar
SS17
State:California, CA
0points
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Review 7 for Milgard Service
Overall rating 
4 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
1 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
2 out of  5
PostedJune 22, 2017

Service took forwver

From when I called in the repair to when they came to fix it was about 2 months....
Everything after that was great....
If they could do show up to the repair sooner they would be perfect.
Zip CodeCA
Yes, I recommend this service.
Customer avatar
Broken8ft
State:California, CA
Age:35 to 44
Gender:Male
Style of Home:Spanish/Stucco
Age Home:51-70
Customer Type:Homeowner
0points
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Review 8 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 22, 2017

Excellent service and very professional

Both service technicians were very professional, did a great job and left the work area clean.
Zip Code92260
Yes, I recommend this service.
Customer avatar
David1986
State:California, CA
Gender:Male
0points
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Review 9 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
4 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 22, 2017

Service was top notch!

Very easy process. Filed my claim online. Couple emails back and forth, then got a phone call with an appointment time. Service tech was in and out in 5 minutes.
Zip Code97321
Yes, I recommend this service.
Customer avatar
Letitfly
State:Oregon, OR
Age:25 to 34
Gender:Male
Style of Home:Ranch
Age Home:0-5
Customer Type:Homeowner
0points
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Review 10 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
4 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 22, 2017

Tech was friendly, quick, knowledgeable, and clean

Tech was friendly, quick, knowledgeable and clean.
Zip Code84404
Yes, I recommend this service.
Customer avatar
Justin24
State:Utah, UT
Age:35 to 44
Gender:Male
Style of Home:Unknown
Age Home:11-20
Customer Type:Homeowner
0points
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Review 11 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
4 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 22, 2017

Overall excellent customer service and work repair.

Marco the Service Rep was excellent. Overall "5" rating for him?
Zip Code92081
Customer avatar
CABB
State:California, CA
Age:55 to 64
Gender:Male
Style of Home:Spanish/Stucco
Age Home:31-50
Customer Type:Homeowner
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Review 12 for Milgard Service
Overall rating 
5 out of  5
PostedJune 22, 2017

Perfection!

Service request was easy. Technicians showed up right on time and professional. Two windows were replaced in 30 minutes. I love that this company follows up after the appointment with email.
Zip Code95355
Yes, I recommend this service.
Customer avatar
MonicaG39
State:California, CA
Age:35 to 44
Gender:Female
Style of Home:Modern
Age Home:6-10
Customer Type:Homeowner
0points
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Review 13 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 22, 2017

excellent service

Very prompt
Very polite
Zip Code59833
Yes, I recommend this service.
Customer avatar
mary99
State:Montana, MT
Age:65 or over
Gender:Female
Style of Home:Ranch
Age Home:21-30
Customer Type:Homeowner
0points
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Review 14 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 22, 2017

Tech's were very courteous and knowledgeable.

I knew I could probably do the adjustments, but it is always best to bring in the professionals
Zip Code85376
Yes, I recommend this service.
Customer avatar
Bud61
State:California, CA
Age:55 to 64
Gender:Male
Style of Home:Ranch
Age Home:31-50
Customer Type:Homeowner
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Review 15 for Milgard Service
Overall rating 
5 out of  5
PostedJune 22, 2017

Fast and Efective Service

I have had my Milgard windows since 1995, one of the main reasons that I picked Milgard windows for my home, was the life time warranty. In the five or six times that I have contacted them about some window issues, they have taken care of those issues in a fast and timely manner. The most resent issue was a sticking window with a bad spring,
the in-home service tech, replaced the bad window spring
in about five minutes. I'm just another happy Milgard customer, thanks Milgard.
Zip Code93728
Yes, I recommend this service.
Customer avatar
almarc76
State:California, CA
Age:65 or over
Gender:Male
Style of Home:Craftsman
Age Home:71+
Customer Type:Homeowner
0points
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Review 16 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 22, 2017

outstanding

This customer did not provide a text review.
Zip Code92692
Yes, I recommend this service.
Customer avatar
AlanGallup
State:California, CA
Age:55 to 64
Gender:Male
Style of Home:Ranch
Age Home:31-50
Customer Type:Homeowner
0points
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Review 17 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 22, 2017

Service was great

This customer did not provide a text review.
Zip Code95003
Customer avatar
Bozena
State:California, CA
Age:45 to 54
Style of Home:Craftsman
Customer Type:Homeowner
0points
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Review 18 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 22, 2017

Great work

They came early, wonderful, they did a great job changing out my window. I'm very happy, Thank You!
Zip Code98284
Yes, I recommend this service.
Customer avatar
Gram7
State:Washington, WA
Age:55 to 64
Gender:Female
Style of Home:Ranch
Age Home:31-50
Customer Type:Homeowner
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Review 19 for Milgard Service
Overall rating 
5 out of  5
PostedJune 22, 2017

Great service

Just needed. Little guidance in how to install window seal. He was patient and help show me how to do it.
Zip Code83014
Yes, I recommend this service.
Customer avatar
Splicer
State:Wyoming, WY
Age:65 or over
Gender:Male
Style of Home:Craftsman
Age Home:31-50
Customer Type:Homeowner
0points
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Review 20 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJune 22, 2017

The service could not have been better

Attention to any problems was done with so much expertise from beginning to end.
Zip Code94901
Yes, I recommend this service.
Customer avatar
Patty27
State:California, CA
Age:65 or over
Gender:Female
Style of Home:Unknown
Age Home:21-30
Customer Type:Homeowner
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