Customer reviews for Milgard Milgard Service

Milgard Service

Milgard Service

At Milgard we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention Milgards factory-trained technicians go out and make it right. We are committed to excellent service. Dont just take our word for it here is what our customers say about us
Overall rating:
4.697 / 5
4.7
 / 
5
(20377 reviews)
Open Ratings Snapshot
Rating breakdown 20,377 reviews
5 Stars
17,266
4 Stars
1,632
3 Stars
518
2 Stars
334
1 Star
627
18,622

 out

of 
19,532(95%)
reviewers recommend this service.
Customer reviews for Milgard Service
Review 1 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
(click to see the video)
User submitted video
PostedJune 1, 2014

Best Service Ever!

After an extremely cold MN winter, I discovered a crack in one of the upstairs bedroom windows.
I went online and found the Milgard customer service email option and I sent an email. I received an email with simple instructions explaining how to determine the order number of the window that needed to be replaced. (see attached video clip) VERY SIMPLE.
I then received a call from customer service (Debbie) and she confirmed the old order number. The window was ordered and two weeks later it was installed in 20 minutes.
Best service ever!
Yes, I recommend this service.
Customer avatar
JBMN
From:Minneapolis, MN
-6points
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Comments (3)
Customer avatar
Posted byJoe E.
Gig Harbor, Wa.
onAugust 5, 2016
Milgard installed all of the windows in my house 15 years ago. I am in the process of selling my home at this time and I asked Milgard to replace one (1) window as it appeared to be failing. After the inspection the representative advised me that there was an additional twelve (12) windows in need of replacement. It was completed 8/4/2016 and I couldn't be happier with their performance. They plan to replace four (4) skylights as soon as possible.
My rating is Five (5) Star.
Thanks Milgard. Joe Eynon
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Customer avatar
Posted byMama Lulu
San Luis Obispo CA
Replacement pane installed as scheduled
onJuly 17, 2016
All contact very satisfactory with knowledge, attitude, and as scheduled. No hesitation to replace after 13 years in place.
0points
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Customer avatar
Posted byHeaven
Mendocino, CA
Excellent job!!
onJune 17, 2016
Mike from Fort Bragg, CA, and his helper, young man--student at College of the Redwoods in Eureka--did an excellent job. Put in 5 windows, cleaned them and did a fantastic job. They are to be commended.
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Comments (3)
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Review 2 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedNovember 27, 2012

Excellent Service from beginning to end!

When I decided to replace all my doors and windows I selected Milgrard because of the beautiful appearance and the superior quality, never realizing that the "after sale" service would be so incredible.
From the time I called to report the window problem to the replacement install, the Milgard service team was responsive, professional and hassle free!!
Unlike the majority of companies today, they seem to still value the right way of handling customers. When I called I was greeted by a real person (not a recorded message), promptly transferred to the service department where my concerns were addressed immediately.
I will recommend Milgard to everyone I know!
Yes, I recommend this service.
Customer avatar
PC001
From:Mission Viejo, CA, USA
Age:45 to 54
Gender:Female
Style of Home:Ranch
Age Home:31-50
Customer Type:Homeowner
+2points
12of 22voted this as helpful.
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Comments (2)
Customer avatar
Posted byg-girl
Port Townsend, WA
Thanks for exemplery help
onJuly 26, 2016
I just wanted you to know that Sherryl, in your service department, just helped me to expedite a replacement order. She was so helpful, and made it possible for this transaction to be accomplished in the shortest possible amount of time. The window is ordered, and should be installed in about a week. Cheers for an outstanding staff.
Yours sincerely, Gretchen Thompson
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Customer avatar
Posted bymarceline villanueva
upland ca.
onMay 14, 2016
we were very satisfied with the installation . we had every confidence that we chose J . R . Door & Window , Inc . to do a professional job , they are local and reputable .
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Comments (2)
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Review 3 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJanuary 20, 2017

Best ever!

Unparalleled in every way! This company is he best I have dealt with in my entire life! I wish every company would have the same level of commitment to their customers and their product!
Zip Code93953
Yes, I recommend this service.
Customer avatar
GusD
State:California, CA
Age:55 to 64
Gender:Male
Style of Home:Ranch
Age Home:51-70
Customer Type:Homeowner
0points
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Review 4 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
4 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJanuary 20, 2017

Excellent warranty and service is superb

Milgard stand by the quality of their products. The service crew is courteous and professional.
Overall, I am a very happy customer.
Zip Code95377
Yes, I recommend this service.
Customer avatar
JohnR31
State:California, CA
Age:45 to 54
Gender:Male
Style of Home:Modern
Age Home:11-20
Customer Type:Homeowner
0points
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Review 5 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJanuary 20, 2017

Fixed the problem and it looks great

The tech was very professional and fixed the problem quickly. Also great communication between the office, tech and myself which I appreciate.
Only con is it took a while to get the appointment, which I was ok with but was a little annoying.
Zip Code93955
Yes, I recommend this service.
Customer avatar
Jbrayer
State:California, CA
Age:35 to 44
Gender:Female
Style of Home:Ranch
Age Home:51-70
Customer Type:Homeowner
0points
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Review 6 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
4 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJanuary 20, 2017

Prompt, professional and rapid repair. Thank you

After being told by another window and door installer that the sliding glass door was put in too tightly and could not be repaired without risking breaking the glass, the Milgard representative had the door removed, the rail repaired and the door reinstalled within eight (8) minutes. The sliding glass door functions perfectly.
Thank you again Milgard. I recommend your products and services to anyone considering new windows and doors.
Zip Code94901
Yes, I recommend this service.
Customer avatar
Gianni22
State:California, CA
Age:55 to 64
Gender:Male
Style of Home:Ranch
Age Home:51-70
Customer Type:Homeowner
0points
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Review 7 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
PostedJanuary 20, 2017

Window latch repairs

We had some new windows installed late last year and a few of the latches were loose. We called in a warranty repair and Milgard was very quick to respond. Greg came out to do the repairs and did an excellent job. He called first as requested, was waiting when we arrived, and quickly replaced the damaged latches. Very friendly and professional service by all, especially Greg!
Zip Code80129
Yes, I recommend this service.
Customer avatar
Harley
State:Colorado, CO
Age:45 to 54
Gender:Female
Style of Home:Unknown
Age Home:11-20
Customer Type:Homeowner
0points
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Review 8 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJanuary 20, 2017

service was super

We were supposed to change weather stripping on most windows. He tried and he did to windows in family room everything was very hard for him to do because it was frozen. I told him not to do anymore until warmer outside. He did an excellent job replacing the window and weather stripping, cleanup, putting his booties on always, and very curtious. I will call back in spring for rest of weather stripping installation. He did a super installation. thank you trice92
Zip Code60504-4369
Yes, I recommend this service.
Customer avatar
trice92
State:Illinois, IL
Age:65 or over
Gender:Male
Style of Home:Ranch
Age Home:11-20
Customer Type:Homeowner
0points
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Review 9 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJanuary 20, 2017

Excellent, professional response. Will use Milgard in my next house.

This customer did not provide a text review.
Zip Code89052
Yes, I recommend this service.
Customer avatar
James1600
State:Nevada, NV
Age:45 to 54
Gender:Male
Style of Home:Modern
Age Home:0-5
Customer Type:Builder
0points
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Review 10 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJanuary 20, 2017

Excellent work and courteous.

This customer did not provide a text review.
Zip Code80540
Yes, I recommend this service.
Customer avatar
Rhm57
State:Colorado, CO
Age:55 to 64
Gender:Male
Style of Home:Modern
Age Home:0-5
Customer Type:Homeowner
0points
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Review 11 for Milgard Service
Overall rating 
4 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
1 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
4 out of  5
PostedJanuary 20, 2017

The outcome was awesome!

It took nearly 6 months from my initial claim to when the windows got repaired. However, the repairman did an outstanding job once he got to the site.
Zip Code94566
Yes, I recommend this service.
Customer avatar
Sarg101
State:California, CA
Age:55 to 64
Gender:Male
Style of Home:Ranch
Age Home:31-50
Customer Type:Homeowner
0points
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Review 12 for Milgard Service
Overall rating 
5 out of  5
Promptness & response time to initial phone call 
4 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJanuary 20, 2017

Professional & Efficient Home Service

The Milgard technician actually arrived a little early before the timeframe we had agreed too. What a pleasant surprize. He was friendly efficient and quite professional in taking out and replacing the window. He did an excellent job of cleaning up the area prior to departure.
Zip Code85739
Yes, I recommend this service.
Customer avatar
VVVVV
State:Arizona, AZ
Style of Home:Modern
Age Home:0-5
Customer Type:Homeowner
0points
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Review 13 for Milgard Service
Overall rating 
5 out of  5
PostedJanuary 19, 2017

Timely, efficent

Great service
Zip Code92203
Yes, I recommend this service.
Customer avatar
Pene
State:California, CA
Age:55 to 64
Gender:Female
Style of Home:Ranch
Age Home:6-10
Customer Type:Homeowner
0points
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Review 14 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJanuary 19, 2017

Great service and warranty

Milgard service was great start to finish, warranty was excellent, the best part as the service Rep. (STEVE) polite, knew product a great asset to your company.
Larry Mansfield
Zip Code85131
Yes, I recommend this service.
Customer avatar
Snowbird44
State:Arizona, AZ
Age:65 or over
Gender:Male
Style of Home:Spanish/Stucco
Age Home:6-10
Customer Type:Homeowner
0points
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Review 15 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJanuary 19, 2017

The service was great

Service man on time
Job done in record time
No more problems
Zip Code85131
Customer avatar
Woodcrafter
State:Arizona, AZ
Age:65 or over
Gender:Male
Style of Home:Spanish/Stucco
Age Home:6-10
Customer Type:Homeowner
0points
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Review 16 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJanuary 19, 2017

excellent in all respects

I have been very impressed with your service. It is the best that I can remember having from scheduling the service to providing precise information about when the person would be here, who it would be, and even a picture of him. He then arrived promptly, understood the problem immediately and rapidly fixed it. It was a great experience. I wish that other companies services could be even half as good as yours. Thanks again for a great job.
Zip Code76207
Yes, I recommend this service.
Customer avatar
CharlesTurner
State:Texas, TX
Age:65 or over
Gender:Male
Style of Home:Unknown
Age Home:0-5
Customer Type:Homeowner
0points
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Review 17 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJanuary 19, 2017

Amazing Service

So rare to find a company that stands behind its products these days. Had a couple of windows break their seals after almost 10 years. Replaced with no problem.
Zip Code87059
Yes, I recommend this service.
Customer avatar
Wrldtvlr
State:New Mexico, NM
Style of Home:Craftsman
Age Home:6-10
Customer Type:Homeowner
0points
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Review 18 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJanuary 19, 2017

Danny was great

This customer did not provide a text review.
Zip Code92590
Yes, I recommend this service.
Customer avatar
bkilian
State:California, CA
Age:45 to 54
Gender:Male
Style of Home:Spanish/Stucco
Age Home:0-5
Customer Type:Homeowner
0points
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Review 19 for Milgard Service
Overall rating 
5 out of  5
Professionalism of Service Rep spoken to on the phone 
5 out of  5
Promptness & response time to initial phone call 
5 out of  5
In-home Service Techs ability to resolve problem 
5 out of  5
Professionalism of In-home Service Tech 
5 out of  5
Overall quality of Milgard Service 
5 out of  5
PostedJanuary 19, 2017

Same day repair! Great customer service.

This customer did not provide a text review.
Zip Code92673
Yes, I recommend this service.
Customer avatar
Telega
State:California, CA
0points
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Review 20 for Milgard Service
Overall rating 
5 out of  5
PostedJanuary 19, 2017

Outstanding service!

This customer did not provide a text review.
Zip Code92009
Customer avatar
Llew
State:California, CA
Style of Home:Ranch
Age Home:11-20
Customer Type:Homeowner
0points
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