BAWP is the ONLY one that I have such high praise for. Their level of courtesy, professionalism, and experience is unrivaled, and you owe it to yourse
I recently purchased an investment property in Burlingame, and took on my first ever full-on home renovation. I have had to deal with every kind of contractor and sub-contractor possible; plumbing, flooring, roofing, HVAC, blah, blah, blah. I've had appointments canceled without notice, I've had estimators mess up on measurements, and I've had salespeople in my home who can't clearly tell me the benefits of the products they're pushing on me - these folks have been about as useful as a sunroof in a submarine. It seems that this is the norm for the construction industry, and I'm so glad that Bay Area Window Pros are the exception to this.
I last dealt with Felix and BAWP 4 years ago when I purchased 26 windows for my primary residence. The products sold to me still look and operate just as advertised. I had a minor warranty issue with 1 window a couple years back, and all it took was 1 call to Felix to get it replaced by the manufacturer without any hassles. With my previous experience, it wasn't even a question that I would be calling on them again for this new project.
To save them (and more importantly myself) time, I had already had my GC measure the windows so I told them just to price me out. They quickly turned around a quote for two different manufacturers. I did my own research and was content with the cheaper of the two options, and when I called to discuss it with Felix he didn't try to give me the hard sell and actually agreed that the one I had chosen would be better for my application. With no time to spare, I asked that they place the order immediately, but Felix was adamant about their team coming over to measure the windows themselves (just in case my GC made a mistake). And guess what... He did. Out of the 34 windows, he was off on more than 24 of them by a 1/4" as he was measuring them differently than he should have. That is a mistake that I would not have been able to afford, and I'm glad I gave in and allowed BAWP to get the final measurement.
Due to other work being done on my home, I asked if we could time the installation 5 weeks out and Felix happily obliged to store the windows (once received from the manufacturer) in their warehouse for no additional charge. The installation took a couple days as scheduled, and went off without a hitch. Everything looked clean and flush and radically helped transform the look of my property.
Out of the plethora of contractors I had to deal with for this home renovation project, BAWP is the ONLY one that I have such high praise for. Their level of courtesy, professionalism, and experience is unrivaled, and you owe it to yourself to give them a chance if you're in the market for replacement windows.
Yes, I recommend this dealer.
Age:25 to 34
Style of Home:Spanish/Stucco
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